Privacy Policy

Omnixi is a trading name of Signal Solutions Ltd ("we", "us", "our"). We are committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website, services, and the Omnixi platform.

What Information We Collect

Information you provide to us

When you get in touch, request a quote, book a call, or become a customer, we may collect your name, email address, phone number, company name, job title, and details about the services you're interested in.

When you become a customer, we also collect information necessary to deliver our services, including billing details, service configuration data, and usage information related to the communications services we provide.

Information collected automatically

When you visit our website, we collect technical information including your IP address, browser type, device information, pages visited, and referring website. We use cookies and similar technologies to collect this data — see our Cookie Policy for full details.

Information from our platform

If you use the Omnixi platform, we collect data related to your service usage, including call records, data usage, service status, and support interactions. This data is necessary for the delivery and management of your services.

How We Use Your Information

We use your information to provide and manage the services you've requested, respond to your enquiries and support requests, send you service-related communications (such as billing notifications and service updates), improve our website, services, and platform, comply with legal and regulatory obligations, and, with your consent, send you marketing communications about products and services we think may be relevant to your business.

We do not sell your personal data to third parties.

Legal Basis for Processing

We process your data under the following legal bases as defined by the UK GDPR:

• Contractual necessity — to deliver services you've purchased
• Legitimate interests — to operate and improve our business, provided your rights aren't overridden
• Legal obligation — to comply with regulatory requirements, including Ofcom obligations
• Consent — for marketing communications, which you can withdraw at any time

Data Sharing

We share your information only where necessary with:

• Our carrier and technology partners for the purpose of delivering your communications services
• Our payment processors for billing
• Professional advisors (accountants, legal) where required
• Regulatory bodies where legally obligated

All third parties who process data on our behalf are bound by data processing agreements and are required to protect your data in accordance with UK GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Customer account data is retained for the duration of your contract and for a period afterwards as required by law (typically six years for financial records). Website enquiry data is retained for 24 months unless you become a customer.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where there is no legal reason for us to retain it)
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability
• Withdraw consent for marketing at any time

To exercise any of these rights, contact us at privacy@omnixi.com. We will respond to your request within one month, as required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, secure infrastructure, and regular security reviews.

International Transfers

Your data is primarily processed and stored within the United Kingdom and the European Economic Area. Where data is transferred outside these regions (for example, to cloud service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at privacy@omnixi.com or write to us at our registered office address.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.