What's Included as Standard
Every Omnixi service comes with a baseline of managed service support — no upgrade required.
Omnixi customer portal
Full access to the Omnixi platform, where you can see all your services, manage users, view usage, and raise support requests.
Real-time Service Dashboards
Live visibility of your entire communications estate — mobile, VoIP, broadband, networking — all in one place.
Proactive Fault Detection
Our platform monitors your services around the clock. If something goes wrong, we know about it — often before you do.
AI-powered Usage & Cost Insights
The platform analyses your usage patterns and flags opportunities to save money, optimise plans, or avoid overage charges.
Dedicated Account Management
You get a named account contact who knows your business, your setup, and your priorities. Not a different person every time you call.
Support Tiers
Three levels of managed support to match your business needs. Every tier includes full platform access and proactive monitoring.
Essentials
For businesses that want solid, reliable support during working hours.
- Business hours support (Mon-Fri, 9am-5:30pm)
- Full portal access
- Email and phone ticketing
- Proactive monitoring and alerting
- Annual account review
Professional
For businesses that need extended support hours and tighter SLAs.
- Everything in Essentials, plus:
- Extended support hours (7am-8pm weekdays, Saturday mornings)
- Priority response SLAs
- Quarterly business reviews
- Usage optimisation recommendations
- Dedicated account manager
Enterprise
For businesses where communications are mission-critical and downtime isn't an option.
- Everything in Professional, plus:
- 24/7 support availability
- Fastest-tier response and resolution SLAs
- Monthly reporting and performance reviews
- On-site visits as needed
- Priority engineering resource
- Named technical account manager
SLA Overview
| Essentials | Professional | Enterprise | |
|---|---|---|---|
| Support Hours | Mon-Fri 9am-5:30pm | Mon-Fri 7am-8pm, Sat 9am-1pm | 24/7/365 |
| Critical Issue Response | 4 hours | 2 hours | 1 hour |
| Standard Issue Response | 8 hours | 4 hours | 2 hours |
| Account Reviews | Annual | Quarterly | Monthly |
| Dedicated Account Manager | |||
| On-site Support | Chargeable | Chargeable | Included |
How It Works
When you come on board with Omnixi, we don't just provision your services and wave goodbye. We onboard you properly — setting up your platform access, configuring your dashboards, training your team, and documenting your setup.
From there, the platform does the heavy lifting: monitoring your services, flagging issues, and giving you the tools to manage day-to-day tasks yourself. And when you need us, we're here — real people, UK-based, who know your account.